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Q: What are your policies regarding cancellations
and no shows?
A: Client/Patient no shows and late cancellations with 24 hours or
less notice will be billed at a 2 hour base rate plus any applicable
mileage or drive time (this may vary for our contracted clients).
ASL (American Sign Language) client no shows and late cancellations
have a 48-hour cancellation policy. These appointments will be
billed at a 2 hour base rate plus any applicable mileage or drive
time when cancelled with 48 hours or less notice.
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Q: Why am I still charged when a client/patient
does not show or cancels and I do not use the services of the interpreter?
A: When working with an agency, you are scheduling a service. Our
service is to locate and provide a qualified interpreter for your
specific appointment. For the most part, our interpreters are subcontractors
and manage their own schedules. Once they agree to take on an appointment,
you are reserving their time exclusively for your client/patient.
If you cancel less than 24 hours before the appointment, this is
lost time and money for them because they have turned down other
assignments during that timeframe. However, when cancelled prior
to 24 hours (48 hours for ASL), interpreters will most likely have
enough time to accept a new assignment, so no charges apply.
Please understand that if your client does not show, it is not
the interpreter’s fault. If the interpreter has met their
responsibility of arriving at the designated time and place for
an appointment, they deserve to be compensated regardless of
the client’s arrival. If you are having a lot of client
no shows, you may request that we issue a reminder call. We will
make up to 2 attempts free of charge.
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Q: How much do interpreting services cost and why
do they vary (medical/legal/community/education)?
A: Charges may vary according to a number of factors: language pair,
the level of interpreting services required, experience and qualifications
of interpreter, location of service and other factors. Rates are
established with all new clients prior to service.
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Q: Would I save money if I entered into a contract
with The Bridge, and what does it mean to have a contract?
A: Clients save up to 25% or more with a contract with The Bridge,
depending on the scope and duration of their specific contract. In
exchange for reduced rates, we ask that clients utilize our language
services on a primary or exclusive basis.
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